Contact

Open a support ticket

The quickest way to reach us is a support ticket. A ticket carries your account with it, so we can see what happened without asking which address you used. You need to be signed in to open one; the answers to common questions on the support page need no account.

Write in whichever language you are comfortable with. We reply in the language you wrote in.

Email

If you cannot sign in, or would rather not open a ticket, write to [email protected]. If you have an account, please write from the address you registered with.

What to contact us about

• Signing in, email confirmation and password resets.
• Linking or unlinking a game account.
• Live lookups and your balance.
• Purchases, refunds, chargebacks and paused purchases — see the Refund Policy.
• Privacy requests, such as a copy of your data or deleting your account — see the Privacy Policy.
• Copyright concerns — see the Copyright page.